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Privacy Policy

Last updated: [01 12 2025]

AirAD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services.

1) Who we are

AirAD is a short-let property management company operating in the United Arab Emirates.
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Contact (Privacy):
Email: info@air-dxb.com
Phone: +971 58 533 6770

2) Information we collect

We may collect the following categories of personal data:
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A. Information you provide to us

  • Name, email address, phone number

  • Property details (location, unit type, availability, photos you share)

  • Enquiry content, messages, and communications (WhatsApp, email, forms)

  • Business information (company name, role) if you contact us professionally

  • Recruitment data (CVs, job applications) if you apply for roles

 
B. Information collected automatically

  • IP address, device identifiers, browser type, operating system

  • Pages viewed, time spent, clicks, and referral URLs

  • Approximate location (city/country level)

  • Cookies and similar technologies (see Section 6)

 
C. Information from third parties

  • Lead or referral partners (where permitted)

  • Analytics and advertising platforms (e.g., Google, Meta)

  • Service providers supporting our website and CRM

3) How we use your information

We use your personal data to:

  • Respond to enquiries and provide quotes or proposals

  • Provide and manage our property management services

  • Communicate updates, service information, and requested materials

  • Improve our website, services, and user experience

  • Run marketing campaigns and measure performance (where permitted)

  • Prevent fraud and secure our systems

  • Comply with legal and regulatory requirements in the UAE

4) Legal basis for processing (where applicable)

We process personal data based on:

  • Your consent (e.g., marketing opt-ins, cookies)

  • Contract performance (e.g., service delivery)

  • Legitimate interests (e.g., improving services, ensuring security)

  • Legal obligations (e.g., compliance and recordkeeping)

5) Sharing your information

We do not sell your personal data. We may share information with:

  • Service providers (website hosting, CRM, analytics, email tools, customer support)

  • Professional advisers (legal, accounting, audit) when necessary

  • Regulators or authorities where required by law

  • Business partners only where relevant to your request (e.g., referral partners) and where permitted

All third parties are expected to handle data securely and only for the purposes we specify.

6) Cookies and tracking

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and improve performance

  • Support advertising and remarketing (where enabled)

You can control cookies through your browser settings. You may also see cookie prompts allowing you to manage preferences.

7) Marketing communications

If you opt in, we may send marketing updates. You can unsubscribe anytime using the link in our emails or by contacting us.

8) Data retention

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements.

9) Data security

We take reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

10) International transfers

Your data may be processed by service providers located outside the UAE (for example, cloud hosting or analytics providers). Where this occurs, we take steps to ensure appropriate protections are in place.

11) Your rights

Depending on applicable law, you may have rights to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion (where applicable)

  • Object to or restrict processing (where applicable)

  • Withdraw consent (where processing is based on consent)

To exercise your rights, contact us using the details in Section 1.

12) Links to third-party sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies directly.

13) Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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